Refund policy

We don't accept returns or cancellations

But please contact us at heather@moonlightrogue.ca if you have any problems with your order.


We gladly accept exchanges

Contact us within: 7 days of delivery
Dispatch items back within: 30 days of delivery

Buyers are responsible for exchange postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To start an exchange, you can contact us at heather@moonlightrogue.ca. 

Because of the nature of these items, unless they arrive damaged or defective, we can't accept exchanges for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale